How much does shipping cost?

Puffing Bird offers free Australia shipping on all orders over $19.99 AUD.

How long does free shipping take?

Free shipping is delivered via Australia Post, and takes anywhere from 7-14 business days.

How long until my order ships?

All orders placed before 2pm EST ship out same day (Mon-Fri). Orders placed after 2pm ship the following business day.

Do you offer discreet packaging?

At Puffing Bird, we completely understand our customers needs for discreet packing. For your privacy, all packages are shipped in unmarked brown boxes or standard Australia Post box with absolutely no information regarding the package's content.

Processing Time:  Orders generally ship within 2 business days. Once the order has been shipped, you will receive a notification email with tracking ID. 

Shipping Time For Australia Orders

We'll be shipping international orders from our Hong Kong based warehouse using HK Post (will switch to an Australia Post tracking number once reached Australia) or 4PX for standard free shipping and DHL International Package for express shipping.

Standard shipping delivery is usually within 7~14 business days but can vary due to the location of the customer as well as potential hangups in to customs. 

Express shipping delivery is within 3~5 business days.

Puffing Bird is proud to offer the most customer friendly return policy.

If you are unsatisfied with your purchase for any reason, you may file a return for unused items within 7 days of delivery. Due to legal liability, Puffing Bird does not accept returns on items that have been used. You can contact our support team directly via any social media PM or send us an email: return@puffingbird.com